30-Day Returns Policy | Discount Electrical

Last updated: 23 July 2026

Our 30-day returns policy helps Discount Electrical customers shop with confidence.

Discount Electrical offers a voluntary 30-day change-of-mind return on all products, including brand-new, factory-second and ex-display appliances.

To qualify:

Contact us within 30 days of receiving or collecting the product.
Provide your receipt, invoice or another acceptable proof of purchase.
The product must be unused, uninstalled, undamaged and in resalable condition.
Return all original packaging, manuals, accessories, shelves, hoses, cables and supplied parts.
You are responsible for organising and paying return transport costs.
Original delivery and installation charges are not refundable for a change-of-mind return.
The product must be inspected and approved before a refund is issued.

We may refuse a change-of-mind return if these conditions are not satisfied. This does not limit your rights when a product is faulty, unsafe, incorrectly described or otherwise fails a consumer guarantee.

30-Day Returns Policy for Change of Mind

2. How to Request a Return Under Our 30-Day Returns Policy

Before returning a product, contact Discount Electrical and provide:

Your name and contact details.
Your receipt, invoice or other proof of purchase.
The product brand and model number.
The date of purchase or delivery.
The reason for the return.
Photographs or videos if the product is damaged or faulty.

Do not return or ship a product until return arrangements have been confirmed.

3. Faulty, Damaged or Incorrect Products

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These rights are separate from—and may continue beyond—our voluntary 30-day change-of-mind period.

If a product has a major failure, you may be entitled to reject it and choose a refund or replacement. For a minor problem, we may provide a free repair within a reasonable time. If it cannot be repaired within a reasonable time, other remedies may apply. ACCC guidance

A problem may be major when the product:

Is unsafe.
Is substantially unfit for its normal purpose and cannot easily be repaired.
Is substantially different from its description or demonstration model.
Cannot perform a purpose you explained before purchase and cannot easily be fixed.
Would not have been purchased by a reasonable consumer who knew about the problem.

When a product fails a consumer guarantee, Discount Electrical will cover reasonable return costs where required by law. For large or difficult-to-transport appliances, contact us so collection or inspection can be arranged.

4. Factory-Second and Ex-Display Products

Factory-second and ex-display products may have cosmetic marks, dents, scratches, damaged packaging or other conditions disclosed before purchase.

A disclosed condition that you inspected and accepted before purchase will generally not provide a right to a remedy for that specific condition. However, Australian Consumer Law continues to apply to other faults that were not disclosed or reasonably expected.

The age, price and disclosed condition of a factory-second or ex-display product may be considered when determining what a reasonable consumer would expect.

5. Delivery Damage

Please inspect your appliance as soon as reasonably possible after delivery or collection.

If you notice damage, missing parts or an incorrect product, contact us promptly with photographs and your proof of purchase. Reporting promptly helps us investigate the matter, but it does not remove any rights you may have under Australian Consumer Law.

6. Product Inspection

Returned products may be inspected or tested to determine:

Whether they satisfy the change-of-mind conditions.
Whether a fault exists.
The nature and cause of the fault.
Whether the issue results from misuse, accidental damage, improper installation or normal wear and tear.

Consumer guarantees may not apply when damage results from abnormal use, misuse or failure to follow reasonable instructions.

7. Refund Processing

Once a return has been inspected and approved:

We will notify you of the outcome.
The refund will normally be issued using the original payment method.
Processing may take approximately 5–10 business days, depending on your bank or payment provider.
Delivery and installation charges are not refunded for change-of-mind returns.
Where goods fail a consumer guarantee, refunds and reasonable associated costs will be handled according to Australian Consumer Law.

8. Exchanges

Subject to product availability, an approved return may be exchanged instead of refunded.

If the replacement costs more, you must pay the difference. If it costs less, the difference will be refunded according to the applicable return conditions.

9. Proof of Purchase

Acceptable proof of purchase may include:

A receipt or tax invoice.
A bank or credit-card statement.
An order confirmation.
A warranty record.
Another document showing that the product was purchased from Discount Electrical.

10. Manufacturer Warranties

A manufacturer’s warranty is additional to your Australian Consumer Law rights. The expiry of a manufacturer’s warranty does not automatically end your consumer-guarantee rights.

11. Contact Discount Electrical

To request a return, refund, repair or replacement, contact:

Discount Electrical
8 Webster Street
Dandenong VIC 3175

Phone: 03 9792 5354
Mobile: 0413 133 080
Email: [email protected]

Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law. Change-of-mind refunds are not legally required unless a business offers them, while faulty-product rights arise under consumer guarantees. ACCC consumer guarantees, Consumer Affairs Victoria

Overview

Additional non-returnable items:

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

Yoreturned item.

Refund and Returns Policy